Frequently Asked Questions


How durable are Digital Concepts products? Will the coffee mugs hold up in a dishwasher?

Digital Concepts are created with a process called Dye Sublimation. Dye Sublimation works with pressure and heat to transfer an image directly to a substrate. The image actually becomes part of the surface of the product making the product very durable. Coffee mugs will go through the dishwasher hundreds of times with out fading and never flaking off.


If my customer sends you a dozen mugs, can you image them?

Dye sublimation requires a special coating on the product that is being imaged. We have to order special products for Digital Concepts from one of our qualified vendors.


Can you send me a sample mug so that I can show my customer?

We offer coasters and name badge samples to show your customers the high impact graphics used for Digital Concepts. Due to cost of producing these products, specific samples are only available for qualified opportunities. Contact ShortRun Customer Service for more details.


What if my customer wants a green coffee mug?

All of the Digital Concepts products begin white. The color is created with a graphic image. Products like coffee mugs have limited print areas because of their shape.


Are there price breaks for larger quantities of Digital Concepts products?

Each item is produced one at a time for Digital Concepts. The advantage is that each piece can be personalized or be an entirely different image.


Are there minimum quantities?

No minimum quantities. However, there is a $40.00 per order minimum.


What is the standard lead time?

For quantities under 50 items the lead time is 3 Working Days. For more than 50 items, please consult factory.


General inquiries may be emailed to info@wardkraft.com.
KANSAS: 800/821-4021 - 2401 Cooper St. - Fort Scott KS 66701
OHIO: 800/351-9302 - 309 South Main St. - Mt. Vernon, OH 43050

© 2004 Ward/Kraft, Inc. All rights reserved.
Sales Terms and Conditions


Ward/Kraft, Inc. may periodically use samples created during production to illustrate our capabilities.
In the event you do not wish us to use materials that were produced for you,
please write to us as soon as possible to advise us of your decision.